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What a way to start the new year
We use a satellite-based ISP for our broadband service. Sometime this morning, that service's system decided that we had exceeded the "fair access threshold" for downloading (420 MB over a 24 hour period, with the exception that usage isn't counted from 0200 to 0700 local time), and has throttled back our download speed to something that is not really usable (it feels like less than dial-up speeds). That slowdown remains in effect for 24 hours from the time that the usage limit was exceeded.
The speed is so slow that my connection times out half the time when I'm trying access the usage report for my connection, which is on their system. When I finally was able to access it, it couldn't tell me what the usage has been since 2300 last night local time, so I don't know when the slowdown started. The phone call to tech support ended with the support person saying, essentially, that the limit will remain in place for 24 hours, but he couldn't tell me when it started, because he couldn't see our usage report either.
*sigh*
We weren't even on the computers this morning (with the exception of![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
helwen being on briefly around 0630), so it would have had to have been some automatic download executed by one of the computers that exceeded the threshold. I had set up an automatic download to start at 0300, but that should have finished before 0700, so it would have to have been something else.
So, we'll be summat incommunicado today...
The speed is so slow that my connection times out half the time when I'm trying access the usage report for my connection, which is on their system. When I finally was able to access it, it couldn't tell me what the usage has been since 2300 last night local time, so I don't know when the slowdown started. The phone call to tech support ended with the support person saying, essentially, that the limit will remain in place for 24 hours, but he couldn't tell me when it started, because he couldn't see our usage report either.
*sigh*
We weren't even on the computers this morning (with the exception of
helwen being on briefly around 0630), so it would have had to have been some automatic download executed by one of the computers that exceeded the threshold. I had set up an automatic download to start at 0300, but that should have finished before 0700, so it would have to have been something else.So, we'll be summat incommunicado today...